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Ryleewalker Author

Level 1

4 points

How to unlock my mac

First MacBook. Initial setup and use; closed; and now cannot reopen - is locked

MacBook Pro 13″, macOS 11.4

Posted on Sep 4, 2021 8:57 AM

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,424 points

Posted on Sep 4, 2021 9:14 AM

Ryleewalker wrote:

First MacBook. Initial setup and use; closed; and now cannot reopen - is locked

Locked how?

Is this a brand new Mac or you bought a used Mac...?

If this is used—you have to verify the seller properly prepared the Mac for resale:

What to do before you sell, give away, or trade in your - Apple ... or you might have real issues.

Lock icon ?

If your Mac is using a firmware password, the lock icon appears when you try to start up from another disk or volume, such as an external drive or macOS Recovery. Enter the firmware password to continue.

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How to unlock my mac

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