my Apple tv keeps cutting out
When I watch a show on Apple TV+ it keeps cutting out and going back to the beginning. Sometimes it is right toward the start and other times the sound just cuts out for the final minute.
Apple TV (2nd gen)
User profile for user:
Missy5937
User level:
Community Specialist
Hello peggyfromeverett,
Thanks for using the Apple Support Communities. We understand that you're running into issues playing shows on your Apple TV with the Apple TV+ app. We suggest trying the actions provided in article, If you can't watch or stream movies and TV shows in the Apple TV app. In particular, section: If the video quality is bad or it stops playing, may provide you tips to correct this behavior.
You should also make sure that all your cables are connected securely, and test an alternate HDMI cable or HDMI port, if possible. If you haven't done so yet, try restarting your Apple TV, and quitting the Apple TV app on your device.
Switch quickly between Apple TV apps
If you continue to experience issues, contacting Apple Support for additional help may be needed. You can reach them at Get Support.
Best regards.