iPad Air 2020

Hello, on my iPad doesn’t work the touch screen. So I can’t do nothing also I can’t switch it off because I need to scroll. I tried to reset it but doesn’t work the combination of the buttons ( volume up , volume down and then the button on the top) iPad doesn’t turn off.

Posted on Sep 5, 2021 8:11 AM

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Question marked as Top-ranking reply

Posted on Sep 5, 2021 8:38 AM

Try the simple hard reset again.

Pay attention and follow the instructions closer.

For much newer, larger screen iPad models, without a Home button, try the new simple hard reset procedure for the new 2018/2020/2021 iPad Pros and the 2020 iPad Air 4 models.


1. Press and release the volume up button.


2. Then immediately press and release the volume down button.


3. Then, press and hold the single sleep/wake/power button You will see the Slide to Power off button, but keep on holding down the power button until you see the Apple logo, then let it go.


Once you have performed all the steps, wait for a few seconds and your 2018 iPad Pro will boot up completely to the iPad Pro’s Lock screen.



Best of Luck to You!

2 replies
Question marked as Top-ranking reply

Sep 5, 2021 8:38 AM in response to Tanyamirax

Try the simple hard reset again.

Pay attention and follow the instructions closer.

For much newer, larger screen iPad models, without a Home button, try the new simple hard reset procedure for the new 2018/2020/2021 iPad Pros and the 2020 iPad Air 4 models.


1. Press and release the volume up button.


2. Then immediately press and release the volume down button.


3. Then, press and hold the single sleep/wake/power button You will see the Slide to Power off button, but keep on holding down the power button until you see the Apple logo, then let it go.


Once you have performed all the steps, wait for a few seconds and your 2018 iPad Pro will boot up completely to the iPad Pro’s Lock screen.



Best of Luck to You!

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iPad Air 2020

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