Device Unlock

Question

Level 1

16 points

Device Unlock

I bought a fully unlock phone from a third party seller. Once I put in my sim card it locked to T-Mobile. Now that I want to unlock my phone, T-Mobile is telling me that they can't and that I need to contact Apple. Can anyone assist? I've been going back and forth with T-Mobile for almost a week and no one can give me a clear answer. They supposedly sent two requests to get it unlocked but no response. The last rep told me to try and contact Apple.

I've already took the sim card out and master reset my phone like one rep told me and it did not work.

iPhone 11 Pro, iOS 14

Posted on Sep 5, 2021 5:31 PM

Reply

Answer 1

Top-ranking reply

willmor Author

Level 1

16 points

Sep 13, 2021 1:56 PM in response to Lawrence Finch

I actually did buy a fully unlocked iPhone! A T-Mobile supervisor called me back and explained the issue and the process. Since this was not something that encounter frequently the agents had no idea about the process. Once you input their SIM card the phone locks to them. They have to fill out a form and have Apple actually do the unlock which took 3 full business days. My phone is back to its unlock status and has no sim restrictions. I’ve taken my phone to AT&T and my phone is still fully unlocked with no restrictions.

Reply

Answer 2

Sep 5, 2021 5:33 PM in response to willmor

The problem is you DID NOT buy a fully unlocked iPhone. You were scammed by the third party seller. Return it for a refund. No one can assist.

Have you tried all of the steps in the Related Article at the top of this page that you were reading when you posted your message.

Reply

Device Unlock

Similar questions