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Camera won’t zoom out to 0.5

I am having issues with the zoom on my iPhone 11 Pro camera. It automatically opens to x2 on both video and photo and can’t be zoomed out past x1.

The three options of 0.5x 1x 2x appear momentarily when I open the app and then disappear. Portrait is stuck on 2x and pano can only do 0.5x and 1x. The whole app is a mess.


I have tried adjusting the Preserve Settings and also resetting the phone.

iPhone 11 Pro

Posted on Sep 6, 2021 4:34 AM

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Question marked as Top-ranking reply

Posted on Sep 7, 2021 9:32 AM

Tina,


Got it. Thank you for clarifying for us. Besides updating, were there any other changes to your iPhone 11 Pro? This could be new accessories, so on. If so, you could try temporarily removing or changing any recent changes (besides the iOS update) to see if that helps.


If the issue continues after all the steps you've taken, you can contact Apple Support for further assistance here: Contact Apple Support


Take care!

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4 replies
Question marked as Top-ranking reply

Sep 7, 2021 9:32 AM in response to tiny_tintin

Tina,


Got it. Thank you for clarifying for us. Besides updating, were there any other changes to your iPhone 11 Pro? This could be new accessories, so on. If so, you could try temporarily removing or changing any recent changes (besides the iOS update) to see if that helps.


If the issue continues after all the steps you've taken, you can contact Apple Support for further assistance here: Contact Apple Support


Take care!

Sep 7, 2021 5:57 AM in response to tiny_tintin

Hi tiny_tintin,


It appears that you're having an issue with your iPhone 11 Pro camera, specifically where you're unable to do .5x zoom in certain modes (for photo and video mode).


Can you tell us the steps you took to reset your iPhone? There are multiple types of resets, so we want to make sure we understand the exact steps.


Also, if you haven't already, you can make sure that your iPhone 11 Pro is running the latest iOS available, as that might help:


Best wishes.

Sep 7, 2021 6:20 AM in response to claire504

Hi Claire,


Thanks for your response.

I did a reset by pressing the volume up and down button and holding the side button until the Apple logo appeared. I also shut down the phone from Settings>General>Shut Down and left it off for a while. Then I Reset All Settings.

Alas, none of these helped.


I am running the latest version of iOS, I suspect an update is what caused the issue in the last month or so. I have also noticed that portrait mode doesn’t work on the back camera anymore.


Any more tips would be greatly appreciated.

Thanks,

Tina

Camera won’t zoom out to 0.5

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