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cannot get into settings or any app on iPhone xr..also, cannot turn it off

Cannot get into settings or any app on iPhone XR..also, cannot turn it off no matter what method is recommended.

Posted on Sep 6, 2021 12:03 PM

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Top-ranking reply

Level 9

55,254 points

Posted on Sep 6, 2021 12:18 PM

Try a Forced Restart....

Force restart iPhone - Apple Support

This might help also...

If your iPhone won't turn on or is frozen - Apple Support

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4 replies

Top-ranking reply

Level 9

55,254 points

Sep 6, 2021 12:18 PM in response to CyndySpiderMum

Try a Forced Restart....

Force restart iPhone - Apple Support

This might help also...

If your iPhone won't turn on or is frozen - Apple Support

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Level 1

8 points

Sep 12, 2021 12:56 PM in response to frazzm737

My phone is frozen and I can't get into anything or shut it off

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Level 1

13 points

Sep 25, 2021 4:16 PM in response to frazzm737

Having the same issue and I have tried to hard power off but it still will not shut down and its even called 911 a few times trying to do so. Did you get yours fixed?? If so how??

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Sep 29, 2021 1:57 AM in response to IV2004

I have the same problem. What’s the solution?

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cannot get into settings or any app on iPhone xr..also, cannot turn it off

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