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User profile for user: jenavicia273
jenavicia273 Author
User level: Level 1
8 points

2nd Gen Apple TV

My Apple TV that I've had for a couple of years, logged out of my last account and I don't remember the password and iCloud so I've had my iCloud ever since I got my new phone and I tried logging in my iCloud account and it said the password was wrong. I changed it a couple of times because it wasn't working. The last time I put it in with correct password and iCloud account, it said it was unable to sign in. It's telling me to go to the support but there is nothing to find related to my problem. I don't know if it's because it's an older TV or something else.

Apple TV (2nd gen)

Posted on Sep 6, 2021 4:34 PM

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,040 points

Posted on Sep 6, 2021 7:50 PM

If you have an Apple TV (2nd or 3rd generation) and two-factor authentication for your Apple ID, then you may be asked to type your password followed by the six-digit verification code directly into the password field. Additionally, there is a time limit, after which the code becomes invalid.


Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit. That should help you get passed the time limit.

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,040 points

Sep 6, 2021 7:50 PM in response to jenavicia273

If you have an Apple TV (2nd or 3rd generation) and two-factor authentication for your Apple ID, then you may be asked to type your password followed by the six-digit verification code directly into the password field. Additionally, there is a time limit, after which the code becomes invalid.


Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit. That should help you get passed the time limit.

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2nd Gen Apple TV

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