You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad won't charge / stuck on Apple logo

My iPad Pro (A1701) won't charge. I've tried multiple chargers as well as plugging it into my Mac. Sometimes, it will get to a black screen with the Apple logo, but I can't get it to go beyond there—and when I reboot it, it shows no charge again. It seems to recognise the chargers because the charger icon disappears.


I've tried the standard fixes: rebooting etc. I tried to put it into recovery mode (not sure if correctly), but my Mac still doesn't recognise a device.


Are you able to offer any suggestions?

iPad Pro, iOS 12

Posted on Sep 7, 2021 3:38 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 7, 2021 3:58 AM

Are you using a different Apple-sources Power Adapter - or something else. Ne aware that USB Power Adapters are not all created equally.


You would be well advised to seek assistance from the Genius Bar at your local Apple Store - where the technicians will be able to test and assess your iPad, Power Adapter and cables:

Genius Bar Reservation and Apple Support Options - Apple

4 replies
Question marked as Top-ranking reply

Sep 7, 2021 3:58 AM in response to danieljbec

Are you using a different Apple-sources Power Adapter - or something else. Ne aware that USB Power Adapters are not all created equally.


You would be well advised to seek assistance from the Genius Bar at your local Apple Store - where the technicians will be able to test and assess your iPad, Power Adapter and cables:

Genius Bar Reservation and Apple Support Options - Apple

Sep 7, 2021 3:47 AM in response to danieljbec

You have a 2017 iPad Pro 10.5”. This iPad should have been supplied with a standard 12W USB Power Adapter. A power source of at least 12W @5V is required to reliably charge your iPad; many computer USB ports cannot provide adequate power to charge your iPad.


Your iPad Pro 10.5” also supports USB PD (Power Delivery) Fast Charging - allowing use of Apple’s 20W, 30W and higher powered Power Adapters. As implied by the description, you can fast charge your iPad with an appropriate USB PD Power Adapter - the iPad “negotiating” its charging needs using the PD protocol. For info, the maximum supported charging rate is 18W (i.e., 2.0A @9V / 1.5A @12V).


If you are having difficulties with charging your iPad, consider that the problem may be with the Power Adapter, cable, or iPad. These support pages should help with troubleshooting:


Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.

iPad won't charge / stuck on Apple logo

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.