My iPad will not restart after the latest update. It has been stuck on the Apple logo for two + weeks and will not update, despite hard restarting two dozen times. My Macbook (iOS Monterrey) will not recognize the iPad (Yes, the Finder preferences are set correctly). This is a 2020 iPad Pro in excellent condition. Very frustrated.
iPad Pro 9.7-inch WiFi
Connect your iPad to its Power Adapter and allow the iPad to charge, undisturbed, for at least an hour. While still connected to external power, try a forced-restart:
Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If your iPad is not recognised by your PC/Mac computer when connected, try using a different USB port. If the problem persists, this support page should help with troubleshooting connection issues:
If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, if you have access to another device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
Connect your iPad to its Power Adapter and allow the iPad to charge, undisturbed, for at least an hour. While still connected to external power, try a forced-restart:
Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If your iPad is not recognised by your PC/Mac computer when connected, try using a different USB port. If the problem persists, this support page should help with troubleshooting connection issues:
If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, if you have access to another device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
Thank you. Yes, I have tried this several times. I've allowed the battery to drain completely and recharge for 48 hours and hard restart. No luck. Twice the restore image appeared but the device was still not recognized on my Macbook. I've checked that my preferences have the iOS devices box checked.
IPad is stuck after update
