When I make calls at home on my iPhone it keeps cutting audio so I can’t hear the person I called and vice Versa. It’s fine when I’m out the house not on WiFi

When I make calls at home on my iPhone it keeps cutting audio so I can’t hear the person I called and vice Versa. It’s fine when I’m out the house not on WiFi

iPhone 8, iOS 14

Posted on Sep 7, 2021 10:08 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 8, 2021 8:35 AM

Thanks for reaching out to the Apple Support Communities, Gingerkitty71!


It sounds like you have an issue with calls when you are connected to Wi-Fi. Are you using Wi-Fi Calling on your device? Does this issue happen on other Wi-Fi networks or only your home network? Check out this article to Make a call with Wi-Fi Calling, Specifically:


"Get help

If you can't turn on or use Wi-Fi Calling, make sure that your carrier offers Wi-Fi Calling and that your devices have the latest software. Then, follow these steps if you can't turn on Wi-Fi Calling or make a Wi-Fi call. Wait two minutes before you go from one step to the next.

  1. Go to Settings > Phone > Wi-Fi Calling and make sure that Wi-Fi Calling is on.
  2. Restart your iPhone.
  3. Connect to a different Wi-Fi network. Not all Wi-Fi networks work with Wi-Fi Calling.
  4. Turn Wi-Fi Calling off and then on again.
  5. Go to Settings > General > Reset, and tap Reset Network Settings."


Take care!

3 replies
Question marked as Top-ranking reply

Sep 8, 2021 8:35 AM in response to Gingerkitty71

Thanks for reaching out to the Apple Support Communities, Gingerkitty71!


It sounds like you have an issue with calls when you are connected to Wi-Fi. Are you using Wi-Fi Calling on your device? Does this issue happen on other Wi-Fi networks or only your home network? Check out this article to Make a call with Wi-Fi Calling, Specifically:


"Get help

If you can't turn on or use Wi-Fi Calling, make sure that your carrier offers Wi-Fi Calling and that your devices have the latest software. Then, follow these steps if you can't turn on Wi-Fi Calling or make a Wi-Fi call. Wait two minutes before you go from one step to the next.

  1. Go to Settings > Phone > Wi-Fi Calling and make sure that Wi-Fi Calling is on.
  2. Restart your iPhone.
  3. Connect to a different Wi-Fi network. Not all Wi-Fi networks work with Wi-Fi Calling.
  4. Turn Wi-Fi Calling off and then on again.
  5. Go to Settings > General > Reset, and tap Reset Network Settings."


Take care!

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When I make calls at home on my iPhone it keeps cutting audio so I can’t hear the person I called and vice Versa. It’s fine when I’m out the house not on WiFi

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