Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Pencil tip

Ijust bought replacement tips for my Apple Pencil, but there is a large visible gap when I screw them in and the screen doesn’t recognize the pencil. It looks like the replacement tips have a bigger screwing part (hard to tell in photo). Are these faulty tips?

Posted on Sep 7, 2021 10:54 AM

Reply
8 replies

Sep 7, 2021 11:37 AM in response to Rnelsen98

If the plastic tip broke off inside of that Pencil, you need to find a way to get that piece out of there.

That piece still left in there is preventing the metal tip in the Pencil tip from making contact with the Pencil’s metal transducer tip to be able to make electrical contact to function.


Failing that, IF your Pencil is still under its free, one-year warranty, You need to search online for your nearest, “local” Apple store location and call contact phone numbers and call to make an appointment to have your Pencil replaced with another new Pencil.



Good Luck to You!


Sep 7, 2021 3:41 PM in response to Rnelsen98

I looked inside of my own Pencil and I have NO white ring pieces stuck around the Pencil;s metal transducer tube/rod.

Part of the original screw end ring of an the Pencil's tip is still stuck in your Pencil and it looks as if that ring section is broken in smaller pieces.

Every time you replace your Pencil's tip, you are going to need to sand down the surface of the screw end of your Pencil replacement tip.

Apple Pencil tip

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.