Unable to select "Global Address List" in contacts / Groups

Hello all,


I want to be able to access my corporate contacts on my iPhone. I created a carddav account (for contacts) and synchronised with my google account using an 16 digit app password.


When I go into Contacts --> Groups (top left) --> I see ...

  • icloud - all icloud (box checked)
  • google - all google accounts (box checked)
  • global address list (not checked)


When I click on global address list, it takes me to a search box. If I search a colleague's name, it correctly finds their details. However, when I click cancel to exit the search, it returns me to the Groups screen and the global address remains unchecked.


Any ideas?


I have

iPhone 12

IOS 14.7.1


I've configured a Carddav account with an app password with my iPhone

iPhone 12, iOS 14

Posted on Sep 8, 2021 7:22 AM

Reply
5 replies

Sep 8, 2021 7:56 AM in response to SravanKrA

Is that your work exchange account?


  1. Is this your corporate iPhone? Then please contact the system administrator of your corporate
  2. If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Or please contact the system administrator of the organisation who provided the profile to you


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to select "Global Address List" in contacts / Groups

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.