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User profile for user: Chedderville
Chedderville Author
User level: Level 1
8 points

Anybody dealt with error code 4010?

The Apple listing of potential error codes doesn't list this one


iPhone SE, iOS 14

Posted on Sep 8, 2021 8:43 AM

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User profile for user: Chedderville
Chedderville Author
User level: Level 1
8 points

Posted on Sep 9, 2021 3:50 PM

I tried all the resource items mentioned above. The only solution was to take the phone to an Apple Store and get them to restore and update the phone using their computer (the PC didn't work - after several hours!). The phone only had iOS 12.3.x on it - so maybe an issue(?). Going to the Apple store is a big deal as it is a 5 hour round-trip drive.


There are two positives: the Apple support people spent several hours with me trying to get a solution (and finally recommended the Apple store), and the Apple store had me up and running in 20 minutes.

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User profile for user: Chedderville
Chedderville Author
User level: Level 1
8 points

Sep 9, 2021 3:50 PM in response to jdo_apple

I tried all the resource items mentioned above. The only solution was to take the phone to an Apple Store and get them to restore and update the phone using their computer (the PC didn't work - after several hours!). The phone only had iOS 12.3.x on it - so maybe an issue(?). Going to the Apple store is a big deal as it is a 5 hour round-trip drive.


There are two positives: the Apple support people spent several hours with me trying to get a solution (and finally recommended the Apple store), and the Apple store had me up and running in 20 minutes.

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User profile for user: jdo_apple
jdo_apple
User level: Community Specialist

Sep 9, 2021 7:10 AM in response to Chedderville

Greetings Chedderville,


It sounds like you are getting an error code when trying to update or restore your iPhone. We know how important having a working iPhone is for you, and you’re in the right place to find a resolution.


Here's a resource and steps that can help:

• If you see an error when you update or restore your iPhone, iPad, or iPod


Cheers!

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Anybody dealt with error code 4010?

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