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No sound on Apple TV+

No sound on Apple TV+ but have sound on other apps like Netflix. All our coming from an Apple TV box


Posted on Sep 8, 2021 6:46 PM

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Question marked as Top-ranking reply

Posted on Sep 9, 2021 12:54 PM

Hi Norman427,


It appears you're not hearing sound at all through the Apple TV app on your Apple TV, but hear sound from other apps on your Apple TV. If you haven't already, you can see if restarting your Apple TV may help with this issue: Restart Apple TV - Apple Support


If the issue continues, you'll also want to make sure that the tvOS is updated as well: Update your Apple TV - Apple Support


Let us know how those steps go or if you've already tried those.


Take care.

3 replies
Question marked as Top-ranking reply

Sep 9, 2021 12:54 PM in response to Norman427

Hi Norman427,


It appears you're not hearing sound at all through the Apple TV app on your Apple TV, but hear sound from other apps on your Apple TV. If you haven't already, you can see if restarting your Apple TV may help with this issue: Restart Apple TV - Apple Support


If the issue continues, you'll also want to make sure that the tvOS is updated as well: Update your Apple TV - Apple Support


Let us know how those steps go or if you've already tried those.


Take care.

Sep 9, 2021 2:06 PM in response to claire504

The actual fix required me to go to settings while on AppleTV+. You access that by using your remote and swiping down (or up) while a show is playing. Then go to the appropriate drop-down menu (I've forgotten what it's called) and click on sound. Apple is using an upgraded Dolby sound that won't work on many older TVs or stereo systems. You need to turn that off. BTW that's also how you can get subscripts in any language which helps me when watching British films.

No sound on Apple TV+

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