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Invalid email address / Apple ID

Hi, Im trying to restore/set up an old iPad, but it was set up under an old, now invalid email /Apple ID. I cannot change the password to get in, as the email address no longer exists ( old work email )


How can I get around the Activation Lock so I can continue setting up he iPad,


Thanks


iPad, iOS 10

Posted on Sep 8, 2021 9:02 PM

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Question marked as Best reply

Posted on Sep 9, 2021 12:24 PM

See Section 3 to see if you can reset the password by getting a rescue email address.


Apple ID - Password/Security Questions verification e-mail not received


If necessary, if  you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   

1 reply
Question marked as Best reply

Sep 9, 2021 12:24 PM in response to Louise2801

See Section 3 to see if you can reset the password by getting a rescue email address.


Apple ID - Password/Security Questions verification e-mail not received


If necessary, if  you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   

Invalid email address / Apple ID

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