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Cannot Pair Apple Watch with New Device

Hi

The subject pretty much explains the issue. I had an apple watch, I unpaired it and wiped it as I should of done following Apples work instructions and also removed the device from Find My. I sold the device to someone else who cannot pair this with their iPhone stating that the device is locked or unable to be paired with the new owners phone.


If I look under my apple ID I don't have the watch showing and I cannot see any reference to the watch apart from when I select devices from Find My on the web. I can see my watch showing offline but other than that I cannot find the watch device anywhere linked with my Apple ID.


The below shows the only place I see any reference to the watch:

Does anyone have any idea how I can get my AppleID to completely 'forget' about my old watch?


I guess I could pair the watch with my phone again and run through the de-provisioning process again but I dont have it.


Thanks for any assistance.


Rich

Apple Watch

Posted on Sep 9, 2021 1:29 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 9, 2021 1:56 AM

Follow all the steps on this page;

What to do before you sell, give away or trade in your Apple Watch, or buy one from someone else

Or;

To unpair and erase watch and remove Activation Lock

From a web browser,sign in to iCloud.com with your Apple ID.

Go to Find iPhone.

Click All Devices at the top of the screen.

Click your Apple Watch.

Click Erase [device]. Select Next until the device is erased.

Click Remove from Account.

3 replies
Question marked as Top-ranking reply

Sep 9, 2021 1:56 AM in response to Rich20Rain

Follow all the steps on this page;

What to do before you sell, give away or trade in your Apple Watch, or buy one from someone else

Or;

To unpair and erase watch and remove Activation Lock

From a web browser,sign in to iCloud.com with your Apple ID.

Go to Find iPhone.

Click All Devices at the top of the screen.

Click your Apple Watch.

Click Erase [device]. Select Next until the device is erased.

Click Remove from Account.

Cannot Pair Apple Watch with New Device

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