Teams bad connectivity via WiFi

I have a MAC Book pro, that before the latest update ran Microsoft Teams perfectly, after the latest update Teams drops connection and there is bad Audio and video quality, it works fine on my other apple devices such as my previous MAC book?

Posted on Sep 9, 2021 4:16 AM

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Sep 10, 2021 5:54 AM in response to markcoutts

Hello markcoutts,


We understand that you're experiencing an issue with Microsoft Teams while connected to Wi-Fi, and we'd like to see we can help.


To help us get a better understanding of the issue, we’d like to ask a few questions.


  1. Just to confirm, do you experience issues with any other applications while connected to Wi-Fi on your Mac, or only Microsoft Teams?
  2. Do you have any available app updates? Here's how to check: How to manually update apps on your Apple device
  3. Does the issue contiune if you connect to another Wi-Fi network? Manage the Wi-Fi connection on your Mac


If apps aren't working or responding as expected on your Mac, the steps here may be helpful as well: If an app on your Mac stops responding, closes unexpectedly, or won’t open


Thank you!

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Teams bad connectivity via WiFi

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