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I recently noticed a problem with my computer. TrueTone and automatic brightness stopped working. I tried everything: restart, hard restart, safe mode, system reset, creating a new user. All Mac components are original and have not changed.
Computer: MacBook Pro 13" M1 8CPU|8GPU|16GB|1TB
Mac OS: Bug Sur 11.5.2
Battery: 100%
That I see in settings:
Antonrom wrote:
I recently noticed a problem with my computer. TrueTone and automatic brightness stopped working. I tried everything: restart, hard restart, safe mode, system reset, creating a new user. All Mac components are original and have not changed.
Computer: MacBook Pro 13" M1 8CPU|8GPU|16GB|1TB
Mac OS: Bug Sur 11.5.2
Battery: 100%
That I see in settings:
https://discussions.apple.com/content/attachment/db48bed4-6e94-40fe-b69a-9af550005e27
https://discussions.apple.com/content/attachment/aa4e926e-ab3a-478c-b3b2-b337313b8dec
https://discussions.apple.com/content/attachment/f749c401-2038-4f53-8549-5ee805af2ed3
If no resolve to your issue—
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
Antonrom wrote:
I recently noticed a problem with my computer. TrueTone and automatic brightness stopped working. I tried everything: restart, hard restart, safe mode, system reset, creating a new user. All Mac components are original and have not changed.
Computer: MacBook Pro 13" M1 8CPU|8GPU|16GB|1TB
Mac OS: Bug Sur 11.5.2
Battery: 100%
That I see in settings:
https://discussions.apple.com/content/attachment/db48bed4-6e94-40fe-b69a-9af550005e27
https://discussions.apple.com/content/attachment/aa4e926e-ab3a-478c-b3b2-b337313b8dec
https://discussions.apple.com/content/attachment/f749c401-2038-4f53-8549-5ee805af2ed3
If no resolve to your issue—
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
I tried to run a diagnostic on my mac and got an ALS 001 error message. From this source, it means "There may be an issue with the ambient light sensor." Okay, let's go to the service center, unfortunately, the laptop was still defective.
MacBook Pro 13" M1 True Tone and automatic brightness stopped working
