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iPAD Air.. broken home button and unresponsive screen with floating circle

Hi all.

I have an iPAD air whose home button got stuck and assistive home button was working fine until my iPAD got this floating circle with black screen background every time I try touching any part of screen.

Now with broken home button, and also not able to us power slider on screen, how do I restart (hard restart) it?

Thanks in anticipation.


iPad Air Wi-Fi

Posted on Sep 9, 2021 3:28 PM

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Question marked as Top-ranking reply

Posted on Sep 9, 2021 3:49 PM

If your physical Home and/or Sleep/Wake (Power) buttons are broken, sooner or later you will encounter a situation from which you simply cannot recover. Physical keys are required to trigger some operations - such as a forced-restart or system-restore.


If either of these buttons are broken, your iPad will require repair.

iPad Repair - Official Apple Support

Genius Bar Reservation and Apple Support Options - Apple

6 replies
Question marked as Top-ranking reply

Sep 9, 2021 3:49 PM in response to akhlaq194

If your physical Home and/or Sleep/Wake (Power) buttons are broken, sooner or later you will encounter a situation from which you simply cannot recover. Physical keys are required to trigger some operations - such as a forced-restart or system-restore.


If either of these buttons are broken, your iPad will require repair.

iPad Repair - Official Apple Support

Genius Bar Reservation and Apple Support Options - Apple

Sep 9, 2021 4:45 PM in response to akhlaq194

You don’t.

Time for either an expensive, out of warranty iPad repair or replacement by Apple or time for another new, refurbished or secondhand used iPad model.


If you need OR ONLY able to purchase older, less expensive iPad models, look at older IPads from 2014 and later.


All of these older model iPads below CAN run the latest iPadOS versions and the up and coming iPadOS 15.


2014, 9,7 inch screen iPad Air 2 models

2015, 7.9 inch screen iPad Mini 4 models

2015-2017, 12.9 inch screen iPad Pro models. ( 1st gen Pencil support )

2016, 9.7 inch screen iPad Pro models ( 1st gen Pencil support )

2017, 10.5 inch screen iPad Pro models ( 1st gen Pencil support )

2017, 9.7 inch screen iPad 5th gen models

2018, 9.7 inch screen iPad 6th gen models ( 1st gen Pencil support )

2019, 10.2 inch screen iPad 7th gen models ( 1st gen Pencil support )

2020, 10.2 inch screen iPad 8th gen models. ( 1st gen Pencil support )


Get the largest internal data storage model you can afford as NO Apple iOS device has expandable storage.



Sorry & Best of Luck to You!


Sep 9, 2021 4:44 PM in response to akhlaq194

If you decide to go down the path of purchasing used, secondhand Apple devices, here is how to avoid purchasing an Apple iOS/iPadOS device with user activation lock, in the future.



If you purchase any iPad, or any Apple iOS device, for that matter, used/second hand, online, or even in-person, make sure this iPad does NOT have user activation lock and has been properly reset for sale.

A properly reset for sale iPad should initially power up to an animated, multi-language “Welcome” screen.

DO NOT take the iPad seller's word that this iPad is user activation lock free,

We have seen plenty of used iOS device purchasers get scammed.

User Activation Lock can never be bypasss, circumvented or worked around IF there is no correct previous/original user information to be able to do so.

Apple doesn't get involved with ANY user activation locked, used/second-hand sold devices, either.


So, buyer beware.


If purchasing a used device in-person, power the iPad ON

If the iPad DOES NOT display the initial animated, multi-language “Welcome” screen, then pass on purchasing this iPad.

If the iPad powers up to any other screen, then forget purchasing this iPad.

You cannot trust that the seller actually has the correct needed info to properly reset the iPad back to factory settings right then and there before the actual purchase and exchange of money for the iPad, in question.

Pass on the device.


If you are purchasing this used iPad online ask the seller to provide multiple images, either online or be sent to you via email, showing this animated, multi-language “Welcome” screen of the interested in purchasing iPad model.

Even better, ask for a short video be sent to you showing this animated, multi-language “Welcome” screen, in action and in its entirety, posted to the online ad or emailed to you.

If the online iPad seller refuses any of these requests, pass on the iPad. DO NOT buy.


Good Luck!

iPAD Air.. broken home button and unresponsive screen with floating circle

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