Call forwarding still on when turned off
When I do call forwarding to my worker and then turn it off the phone is still diverted, tried 3 hard rests but still calls go to him
iPhone 11 Pro, iOS 14
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AppleJen77
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Community Specialist
Greteings, Adam1279!
Thanks for reaching out to the Apple Support Communities! It soun ds like you are having an issue with disabling call forwarding on your device. When you say you "hard reset" the device, do you mean you did a force restart or did you reset the iPhone settings?
In the mean time, please check for any third-party call Blocking or identification apps in Settings > Phone > Call Blocking & Identification. You’ll only see that section in the Settings app if there are those apps installed. If there are, please disable the app’s features within the app, then uninstall or disable the app in Settings > Phone and test Call Forwarding again.
What we’d like to have you do next is make sure you’re in a good coverage location, where your iPhone is receiving a strong cellular signal when you’re attempting to disable the Call Forwarding feature.
We’d also like to have you reach out to your wireless carrier and ask them to fully reprovision the call forwarding feature. This is an important step, though on the surface things may look fine, having them reprovision is a step we need to take.
Keep us posted on the results!