Apple Watch Pairing ask for Iphone Software Update (already updated) - Pairing fails

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Level 1

8 points

Apple Watch Pairing ask for Iphone Software Update (already updated) - Pairing fails

How can I get around the following. This has happened on 2 Iphones - Iphone 11 and Iphone SE

Both are updated to latest software.

When attempting to pair an apple watch that used to be paired with another iphone I get to the point where is wants to update the software on the watch and I receive the following on the iphone:

To update the software on your Apple Watch,

first you need to update the software on your Iphone

It then gives you no option other than to reset the Iphone and the cycle begins again.

Apple Watch

Posted on Sep 10, 2021 7:11 AM

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Answer 1

Best reply

Community User

Sep 11, 2021 1:30 AM in response to Jim_Syl

From a web browser,sign in to iCloud.com with your Apple ID.

Go to Find iPhone.

Click All Devices at the top of the screen.

Click your Apple Watch.

Click Erase [device]. Select Next until the device is erased.

Click Remove from Account.

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Answer 2

DagoR11

Level 1

8 points

Oct 1, 2021 8:47 AM in response to Jim_Syl

i am experiencing the same, i have watch series 3 and iphone 11 (IOS15) i have unpaired from my old phone. now when i try to pair it with iphone 11. it is asking for update the watch software. the moment i click on update, it is saying, update failed, connect to internet.

[Edited by Moderator]

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Answer 3

Sep 10, 2021 7:29 AM in response to Jim_Syl

Did you unpair/remove the watch from the old phone first?.

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Answer 4

Jim_Syl Author

Level 1

8 points

Sep 10, 2021 1:05 PM in response to Community User

Old phone is dead. Now I am stuck with an Watch that has been reset and won't pair.

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Apple Watch Pairing ask for Iphone Software Update (already updated) - Pairing fails

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