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Catalina

So I updated (automatically) to Catalina 10.15.7 and since then:

  • Preview shows blank PDF files. Even though they have content on other devices.
  • Pages, Numbers, Keynote do not open anymore when opening embedded files
  • Firefox is as dead as can be.

My MAC is an iMac 27 inch, from late 2013. I know this is the last iOS I can use....




iMac Pro

Posted on Sep 10, 2021 9:44 AM

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Question marked as Best reply

Posted on Sep 10, 2021 9:56 AM

Was this an update of a previous Catalina install or was this an upgrade from Mojave or earlier macOS version?


See if the problem still happens in Safe mode (hold the shift key down at startup). It can take much longer to safe boot (10 min) so be patient.

How to use safe mode on your Mac - Apple Support 


Safe mode forces the OS to clear certain caches and logs and do other miscellaneous housekeeping. It's non-destructive to user data so is safe to do. Very often certain weird software behavior is corrected by simply logging in this way as a troubleshooting method. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's expected.


Does the problem persist while in Safe mode?


Exit safe mode by restarting your Mac normally and re-evaluate the issue again.

If the problem is still unresolved, please return here and post a reply and we’ll see what else we can come up with for help.

4 replies
Question marked as Best reply

Sep 10, 2021 9:56 AM in response to Lifeathol47

Was this an update of a previous Catalina install or was this an upgrade from Mojave or earlier macOS version?


See if the problem still happens in Safe mode (hold the shift key down at startup). It can take much longer to safe boot (10 min) so be patient.

How to use safe mode on your Mac - Apple Support 


Safe mode forces the OS to clear certain caches and logs and do other miscellaneous housekeeping. It's non-destructive to user data so is safe to do. Very often certain weird software behavior is corrected by simply logging in this way as a troubleshooting method. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's expected.


Does the problem persist while in Safe mode?


Exit safe mode by restarting your Mac normally and re-evaluate the issue again.

If the problem is still unresolved, please return here and post a reply and we’ll see what else we can come up with for help.

Catalina

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