Credit card details not accepted while using 'Verify now' option in iforgot.apple.com

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Level 1

20 points

Credit card details not accepted while using 'Verify now' option in iforgot.apple.com

Hi I have many clients who run into this issue when they try to verify their ID's while using iforgot.apple.com to reset their password. Even if they confirm their credit card number verbatim and the card is still active, system will not accept. And the clients are forced to use 'don't have access to the card' option. Why is this? How can we solve this.

Thanks in advance for any feedbacks

-Frustrated with 2 factor :)

Posted on Sep 10, 2021 11:57 AM

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Answer 1

genieen16

Community Specialist

Sep 14, 2021 8:44 AM in response to bipin129

bipin129,

Thanks for returning to the Apple Support Communities with this information. In order to continue to receive Apple ID support, we'd recommend that you Contact Apple for support and service directly. They can review Apple ID settings with you and better assist from there.

Kind regards!

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Answer 2

genieen16

Community Specialist

Sep 11, 2021 9:33 AM in response to bipin129

Greetings, bipin129!

From your post, it sounds like you are having issues with changing the payment method linked to your Apple ID. We’re glad that you reached out to the Apple Support Communities. We want to try and help you get this resolved.

To start, check out this link to learn how to Change, add or remove Apple ID payment methods from your Apple ID. Is the payment method an accepted form of payment? If you're unsure, check out this link to learn what Payment Methods are accepted: Payment methods that you can use with your Apple ID.

Additionally, check out this link to learn what to do If your payment method is declined in the App Store or iTunes Store. We hope this information helps you out.

All the best.

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Answer 3

bipin129 Author

Level 1

20 points

Sep 11, 2021 1:39 PM in response to genieen16

Hi,

Thanks for replying. These are the articles I generally use to change or add payment methods to the Apple ID, but in the above mentioned case, clients don't have access to their Apple ID or forgot password at all. The articles mentioned in your answers are not applicable to them.

thanks!

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Credit card details not accepted while using 'Verify now' option in iforgot.apple.com

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