Apple TV+

Why can’t we watch anything on the app? We’ve been trying to finish watching see and it tells us that it can’t load the video and to check our internet connection. Well the internet works fine all the other apps we use work just fine and the same thing pops up on our phones as well. So we know it’s the not the internet and it’s the app. So we are trying to figure out what’s wrong and why we can’t access anything on the app. Other shows are showing the same msg and we’ll as all the movies. So please help