I have an iMac 27" (Late 2015) with macOS BigSur 11.5.2
When using Google maps on Safari the maps are fine, but when clicking on the the street view icon and placing the little man on a blue street the window goes into black. Using Chrome it works fine !!
Can it be a setting somewhere ?
Boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and see if the problem persists. Reboot normally and check again.
NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
Boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and see if the problem persists. Reboot normally and check again.
NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
I did that and sure enough it works then but like the rest of the computer is very slow to react. However when starting up normally afterwards the problem still exists and street view only gives a black screen like this.
Download and run Etrecheck. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
IMPORTANT:
Before running Etrecheck assign Full Disk Access to Etrecheck in the Etrecheck's Privacy preference pane so that it can get additional information from the Console and log files for the report:
Also click and read the About info to further permit full disk access.
Copy the report
and use the Additional Text button to include the report in your reply.
Then we can examine the report and see if we can determine what might be causing the problem.
Have a look at > https://community.geotab.com/s/article/Why-Is-Street-View-Showing-a-Black-Screen?language=en_US
If that does not help, check Google Maps Help at > https://support.google.com/maps/?hl=en#topic=3092425
I've tried these without success. Since starting in Safe Boot Mode when Street View works in Safari it presumably means the fault lies in my machine. But I don't now where it is, or how to fix it if I did.
Thanks. I have run Etrecheck - see report
I see nothing in the report that might point to a culprit.
It's a wild guess but try uninstalling the add blocking extensions in Safari and see if that will let the street view work correctly.
No that makes no difference.
Google 'Street View' not available on Safari 14.1.2
