Toca Life World - Did not receive ingame purchase

I made a purchase for my daughter in Toca Life World and did not receive the item I purchased and there is no option for refund. This appears to be a blatant ripoff. Why is this allowed to happen? I have tried every knowledge article and suggestion and nothing works.

• ipad reboot
• different itunes accounts
• restoring item throws an error in game
• reinstalling the game
• Yes the payment cleared

Dodgy game, dodgy purchase, dodgy store.