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icloud unlock

I purchased a iPad Model A2270 On Kijiji. After i returned home I turned on the iPad and come to find out that the device is iCloud locked. I tried getting InTouch with the original owner but no such luck even locating them. What do i do

iPad

Posted on Sep 12, 2021 2:25 AM

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Posted on Sep 12, 2021 2:38 AM

If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by carrying out the steps detailed in How to remove Activation Lock - Apple Support (as he should have done before selling it).

 

If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.

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Question marked as Best reply

Sep 12, 2021 2:38 AM in response to wakemJ88

If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by carrying out the steps detailed in How to remove Activation Lock - Apple Support (as he should have done before selling it).

 

If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.

icloud unlock

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