Level 1

11 points

Help needed to find files moved from Dropbox to iCloud please!

I moved a folder which was on my MacBook, containing important documents, from Dropbox to iCloud by mistake. Many of the files in this folder which I moved are zero bytes, probably because they had not been downloaded from Dropbox to my MacBook at the time I moved it.

The full versions of the files in this folder which are zero bytes are no longer in Dropbox. I am hoping that someone here might be able to advise me as to if I can retrieve the ‘full’ versions of these seemingly lost files and if so, how I do this. Thanks all.

MacBook Air (2020 or later)

Posted on Sep 12, 2021 5:12 AM

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Files missing from certain folders in my icloud backup as well as my macBook. Some of the folders backed up to my icloud drive are now empty both on multiple computers as well as in the icloud. Cant tell how or why this happened but I need to get these files back. From reading this forum this seemed to have happened to others also and i have seen comments by people who managed to get their files back after similar problems but not clear how they did it.
1052 4

3 replies

Sep 13, 2021 5:34 AM in response to benmjh

Hello benmjh,

It appears from your post that you are looking for some files that were moved.

Have you backed up the MacBook in the past? If so, then perhaps the files would be located in that backup.

If you use a browser to access either iCloud or Dropbox, do you see the files?

We would suggest reaching out to Dropbox to see if they have any backup system, or deleted file folder that these may have been moved to.

Cheers.

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Level 9

65,026 points

Sep 13, 2021 6:21 AM in response to benmjh

Once again download the files see the articles If you can’t download an item from the web using Safari on Mac - Apple Support

Download items from the web using Safari on Mac - Apple Support

Access a Mac user’s Public folder and Drop Box - Apple Support

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Level 1

11 points

Sep 15, 2021 10:20 AM in response to barberlives123

Thank you!

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Help needed to find files moved from Dropbox to iCloud please!

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