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Ipad disabled

i cant open my ipad because its disabled

i reset the password for the icloud that linked with the ipad and it shows me that its incorrect

iPad Pro 11-inch Wi-Fi

Posted on Sep 12, 2021 9:21 AM

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Question marked as Best reply

Posted on Sep 12, 2021 9:23 AM

Seeing your screenshot, if you're talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio

1 reply
Question marked as Best reply

Sep 12, 2021 9:23 AM in response to nouf296

Seeing your screenshot, if you're talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio

Ipad disabled

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