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User profile for user: HaciAli
HaciAli Author
User level: Level 1
8 points

I can no longer insert videos into Keynote.

I am having major issues with Keynote on two devices.


On my iMac I can no longer insert any videos. I have output them as .MOV files from media encoder (with the right specs) and I can't drag them in or insert them manually.


On my 16" Macbook pro I can insert the videos, but I can't save the document as I "Don't have permission".


I am working with keynote 11.1 on both devices, and seriously disappointed with how unreliable this software has become.


Any help would be greatly appreciated as I've exhausted all I know at this point.


Thanks.

iMac 27″, OS X 10.11

Posted on Sep 12, 2021 10:05 PM

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User profile for user: Gary Scotland
Gary Scotland
User level: Level 7
25,868 points

Posted on Sep 15, 2021 3:39 AM



Try a complete reset of Keynote by completing all of the following steps in the order listed:


 

  • ensure you have a current backup of all your Keynote files, saved to a separate drive
  • close all applications
  • uninstall Keynote; for this procedure to work, an application removal tool must be used, App Delete has a free trial and works for this procedure. It can be downloaded from the developer’s website here:  App Delete
  • empty the Trash (Finder > Empty Trash)
  • restart the Mac (Apple Menu > Restart);  Immediately after the Apple startup sound, press the shift key on the keyboard, release shift when the Apple icon appears. Start up will take longer than usual as the Mac is performing a software repair of the start up drive
  • After the Mac is fully powered up, restart the Mac normally:   Apple Menu > Restart
  • reinstall Keynote from the Mac App Store Application
  • Restart the Mac again
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User profile for user: Gary Scotland
Gary Scotland
User level: Level 7
25,868 points

Sep 15, 2021 3:39 AM in response to HaciAli



Try a complete reset of Keynote by completing all of the following steps in the order listed:


 

  • ensure you have a current backup of all your Keynote files, saved to a separate drive
  • close all applications
  • uninstall Keynote; for this procedure to work, an application removal tool must be used, App Delete has a free trial and works for this procedure. It can be downloaded from the developer’s website here:  App Delete
  • empty the Trash (Finder > Empty Trash)
  • restart the Mac (Apple Menu > Restart);  Immediately after the Apple startup sound, press the shift key on the keyboard, release shift when the Apple icon appears. Start up will take longer than usual as the Mac is performing a software repair of the start up drive
  • After the Mac is fully powered up, restart the Mac normally:   Apple Menu > Restart
  • reinstall Keynote from the Mac App Store Application
  • Restart the Mac again
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I can no longer insert videos into Keynote.

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