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When attempting to download Excel for school it says that my Apple ID hasn't been used with the App Store yet, and tells me to check my account after I sign in it fails to load the next page and repeats the same "check my account" and to sign in. I need the app downloaded by 11am tomorrow morning for school or end of this week at the latest.
MacBook Air 13″, macOS 11.5
The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you don't plan on needing to use it. The document 'If you can't remove your last payment method or use no payment method with your Apple ID' ( https://support.apple.com/HT203905 ) mentions, "if you're using an existing Apple ID with the App Store for the first time, you must provide payment information."
If there is an option to select "Review" or "Continue", select that and enter valid payment information if required. If there's problems doing this:
On a mobile device tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.
Alternatively this document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266
More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:
https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022
If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.
https://getsupport.apple.com/?caller=cups&PGF=PGF63005
*Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631
The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you don't plan on needing to use it. The document 'If you can't remove your last payment method or use no payment method with your Apple ID' ( https://support.apple.com/HT203905 ) mentions, "if you're using an existing Apple ID with the App Store for the first time, you must provide payment information."
If there is an option to select "Review" or "Continue", select that and enter valid payment information if required. If there's problems doing this:
On a mobile device tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.
Alternatively this document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266
More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:
https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022
If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.
https://getsupport.apple.com/?caller=cups&PGF=PGF63005
*Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631
Also of potential interest: https://www.microsoft.com/en-us/microsoft-365/free-office-online-for-the-web
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