Wallet has stopped working?

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Level 1

9 points

Wallet has stopped working?

Unable to send rail tickets to wallet. It was working two weeks ago and I have used it many times before. There are link buttons in the ticket email from the train company (Cross Country) but Safari opens and the blue progress bar hangs stationary near the beginning. The address is "applepass.service.ttlprod.local"

I get the same result using either my iMac 27" Catalina or my iPhone6 and have restarted both and tried over several days. Any advice appreciated, thanks.

iMac 27″, macOS 10.15

Posted on Sep 13, 2021 7:46 AM

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Answer 1

bbesspete

Community Specialist

Sep 14, 2021 7:13 AM in response to PatrickMarks

Hello, PatrickMarks.

Thanks for posting in Apple Support Communities. We understand that you recently started having trouble adding tickets to the Wallet app.

Do you have a VPN installed? If so, does the behavior change with the VPN disabled?

Try the steps listed in the following support article: How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support

We also recommend reaching out to the merchant who issued the tickets, to see if it is a known issue on their end.

Take care.

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Answer 2

PatrickMarks Author

Level 1

9 points

Oct 2, 2021 1:07 AM in response to bbesspete

Thanks for your attention. It was a problem with the 'merchant' as you suggested. The Wallet app has worked since. (: ))

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Wallet has stopped working?

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