Activation lock - prompted for Apple ID, X....@gmail.com but get error ID cannot be used

Question

Activation lock - prompted for Apple ID, X....@gmail.com but get error ID cannot be used

Trying to activate a family members old iPhone 6s after a restore.

Phone prompts me to enter the AppleID used to set up the phone and shows the correct email prompt: X.....@gmail.com.

I enter the correct info and get the message that email can not reused to activate the phone.

I followed the suggestion under Activation Lock Help and removed the phone from the family member's Apple ID account but no luck still doesn't work and now the device has been deleted from the account.

It is a 6s so the receipt is looooong gone. Is there any work around or is this phone effectively bricked?

iPhone 6s

Posted on Sep 13, 2021 8:30 AM

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Answer 1

KiltedTim

Level 10

196,017 points

Sep 13, 2021 10:55 AM in response to Joshua Mortensen

Then try restoring iOS using your computer, then re-activate it.

If you still get that, then the device you removed from the account you logged into was not that one...

Talk to the "family member" who was using it. Sounds like they may have had multiple Apple IDs with similar email addresses and different devices.

If all else fails, the original purchaser of the phone can contact Apple's account security team and provide them with the original proof of purchase for the device to have the activation lock removed.

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Answer 2

KiltedTim

Level 10

196,017 points

Sep 13, 2021 8:34 AM in response to Joshua Mortensen

Apparently, you are NOT entering the same email address that was being used before...

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Answer 3

Sep 13, 2021 9:17 AM in response to KiltedTim

Considering I logged into the account and removed the device from Find as the Apple documentation suggested, I think I have the correct email :-)

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Activation lock - prompted for Apple ID, X....@gmail.com but get error ID cannot be used

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