SA_MES_01

Hello yLiu1013,

Welcome to Apple Support Communities!

It sounds like you're trying to get in contact with Apple Support and are having trouble doing so. We'd be happy to point you in the right direction.

What is showing up when you try to contact Apple Support? Are you following a link from a support resource on the Apple website?

If you need to contact support, here's how to Get Support.

Take care.

I also have this problem. It’s impossible to use the support app because tapping on any option returns this SA_MES_01

my Face ID also no longer works and my serial number is no longer recognised.