What is causing the packet loss?

Hi macers.

I have a problem with my wifi. I noticed that my browser gets "stuck" by not loading pages, or taking too long doing that (any browser).

I tested this using the command in the terminal: `ping 8.8.8.8` and noticed that it misses packets every one in a while and then gets back to normal. sometimes this happens with big chunks of packets, and sometimes with 1-4


I tested this on my android phone which is located right next to my macbook and connected to the same wifi network with a 100% success.


Can you please help me resolve the problem?


Posted on Sep 13, 2021 3:03 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 16, 2021 1:36 PM

A couple things to try with regards to WiFi. These are all separate actions.


-Disconnect from your current WiFi connection, turn WiFi off, power down and then start back up and then enable WiFi and then reconnect.


-Boot into Safe Mode, this will take a bit longer than a normal boot since macOS will do some major "housecleaning". Once you log in, see if the WiFi issue still exists. If it doesn't, shutdown and restart into your normal login.


-In System Preferences->Network, delete the WiFi, reboot and then add WiFi back.


-In System Preferences->Network, if location is set to Automatic, select edit locations and ad a new one and make the WiFi connection again (this will see if you simply have a corrupt network preference file which can sometimes happen).

Similar questions

24 replies
Question marked as Top-ranking reply

Sep 16, 2021 1:36 PM in response to devwal

A couple things to try with regards to WiFi. These are all separate actions.


-Disconnect from your current WiFi connection, turn WiFi off, power down and then start back up and then enable WiFi and then reconnect.


-Boot into Safe Mode, this will take a bit longer than a normal boot since macOS will do some major "housecleaning". Once you log in, see if the WiFi issue still exists. If it doesn't, shutdown and restart into your normal login.


-In System Preferences->Network, delete the WiFi, reboot and then add WiFi back.


-In System Preferences->Network, if location is set to Automatic, select edit locations and ad a new one and make the WiFi connection again (this will see if you simply have a corrupt network preference file which can sometimes happen).

Sep 16, 2021 8:38 AM in response to devwal

Download and run Etrecheck. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


IMPORTANT:

Before running Etrecheck assign Full Disk Access to Etrecheck in the Etrecheck's Privacy preference pane so that it can get additional information from the Console and log files for the report:


Also click and read the About info to further permit full disk access.



Copy the report



and use the Additional Text button to include the report in your reply.



Then we can examine the report and see if we can determine what might be causing the problem.

Sep 16, 2021 1:35 PM in response to devwal

i don't mean to be disrespectful, but if they were in the EtreCheck report, there are still remnants of them distributed throughout your system. and i still see parts of it in the most recent EtreCheck report you've posted.


and, while going over your most recent report for the second time, i see you have a VPN installed. have you done the ping test with the VPN active? if yes, that could be the reason for packet loss. i use a VPN myself to access geo-locked content. but when it's not needed, i always turn it off. when it's active, it very negatively affects my internet connection.

Sep 14, 2021 9:17 AM in response to devwal

Hi, i have the same issue.

After some testing i had found, that my imac has trouble with my fritzbox 7590 connect over the 5Ghz Wifi Band. If i disabled the 5GHz Band and use only the 2,4GHz the Connection is already fine....

Maybe the Update 11.6 modified the Wifi Driver and caused this trouble....

The same issue is on my macbook pro 16"....


Best regards


Sep 16, 2021 8:54 AM in response to devwal

You've installed what many users here consider akin to malware, CleanMyMac and Symantec. Neither are necessary as I said in my post above regarding Avast.


Uninstall both according to the developer's instructions. You can check to see if you've removed all of the supporting files by downloading and running the shareware app Find Any File to search for any files with the application's or the developer's name in the file name.  For mentioned software you'd do the following search(es): 


1 - Name contains cleanmymac

2 - Name contains macpaw

3 - Name contains symantec


Any files that are found can be dragged from the search results window to the Desktop or Trash bin in the Dock for deletion.


FAF can search areas that Spotlight can't like invisible folders, system folders and packages.  



Sep 16, 2021 1:07 PM in response to devwal

devwal wrote:

I removed Avast as suggested but the mini-disconnections / packet loss still occure.
How do I debug this?

you had all this installed.


the damage these apps cause may have already been done. if after completely removing that stuff you still encounter the issue, you unfortunately may be at the point where a complete erase and clean install of macOS will be necessary.

Sep 14, 2021 10:34 AM in response to splashcrum

Hi @splashcrum.

This started for me since the previous version and continued with this one too.

Yes, this doesn't happen on 2.4g - only on 5g.

I really do not think this is happening because of the router or something like that - as said, i tried connecting to the same 5g wifi from my mobile phone (i have a terminal there too) and pinged it - works perfect.




I tried resetting the SMC which didn't work.

I disabled the Avira VPN layer from my network.

I reduced some network packet consuming background apps (some siri useless features were on, some processes I didn't need that were running in the background).



Sep 14, 2021 12:06 PM in response to devwal

First, there is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac.  This user tip describes what you need to know and do in order to protect your Mac: Effective defenses against malware and other threats - Apple Community.  


There are no known viruses, i.e. self propagating, for Macs.  There are, however, adware and malware which require the user to install although unwittingly most of the time thru sneaky links, etc.   


Anti Virus developers try to group all types as viruses into their ad campaigns of fear.  They do a poor job of the detecting and isolating the adware and malware.  Since there are no viruses these apps use up a lot of system resources searching for what is non-existent and adversely affect system and app performance.


There is one app, Malwarebytes, which was developed by a long time contributor to these forums and a highly respected member of the computer security community, that is desshoigned solely to seek out adware and known malware and remove it.  The free version is more than adequate for most users.  


I recommend you uninstall Avast according to the developer's instructions. You can check to see if you've removed all of the supporting files by downloading and running the shareware app Find Any File to search for any files with the application's or the developer's name in the file name.  For Avast software you'd do the following search(es): 


1 - Name contains avast


Any files that are found can be dragged from the search results window to the Desktop or Trash bin in the Dock for deletion.


FAF can search areas that Spotlight can't like invisible folders, system folders and packages.  



Sep 14, 2021 2:05 PM in response to devwal

Just for accurately - the suggested Wifi Setting for Apple Computers is presented by Apple.


To add to @ Old Toads suggestions


Point # 2 - Are there any AntiVirus, Disk Cleaner, Optimizers, Un-installers, etc installed which should be removed as per Developers Instructions. They are useless, unneeded, cause havoc and interfere with the normal operation of the OS and may even Corrupt the OS requiring a Reinstallation. The Built-in Security of Big Sur is all that is required.


Any of the above can and will impact the system in ways unseen initially or until things go sideways or down hill


Point # 2 A - Commercial VPNs should only be used if Mandated by Corporate Head Office for working remotely. Otherwise - ones Privacy and Security touted by the VPN is suspect.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

What is causing the packet loss?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.