Large Movie Library not loading in Library Section

Question

Large Movie Library not loading in Library Section

I have over 3k owned movies on my first gen AppleTV 4k movies and all load fine there on my newer 4k apple tv it only shows family members.

I have reset I have signed in and out of iTunes and it will not load. I recall having this issue long ago and took ages for someone to fix this I have also seen other threads on this same topic.

Has anyone had luck with apple reaching out and fixing this issue?

Apple TV 4K, tvOS 14

Posted on Sep 13, 2021 8:42 PM

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Answer 1

bruno75

Community Specialist

Sep 14, 2021 2:48 PM in response to juanfromsan lorenzo

Hi there Juan,

We'd like to help get your purchased movies showing on both Apple TV devices. Let's start with ruling out some basics:

We see you have tvOS 14 installed from your post, but the latest is tvOS 14.7. Just in case, this link shows how to Update your Apple TV.
What exactly did you mean by your new Apple TV only 'shows family members' and not any of your purchased movies? The more details you provide, the better equipped we'll be to help.

Take care!

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Answer 2

Oct 27, 2021 10:23 AM in response to bruno75

Also have a large library that isn’t loading into the Library tab in any of the TV apps (iOS, TV OS, or Mac OS) This has been a problem since the TV app launched years ago. Can still watch through iTunes app on TV OS for now.

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Large Movie Library not loading in Library Section

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