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My solo loop braided strap seems bigger, can I return it?

i had measured my wrist was 170mm and go with band size 9, upon arrival the band is very loose. Can I get an exchange for right size?

Apple Watch, watchOS 4

Posted on Sep 13, 2021 11:28 PM

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Question marked as Best reply

Posted on Sep 14, 2021 5:47 PM

You may also want to see:

Returns & Refunds - Shopping Help - Apple

You have 14 calendar days to return an item from the date you received it.

Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

Bring your item to an Apple Store

You can always return the item to any U.S. Apple Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time.

Exchange an item

If you purchased your item from Apple in the U.S., you can take it to any U.S. Apple Store for an exchange. Item exchanges are, of course, subject to in-store product availability. It's a good idea to check if a product is in stock by visiting apple.com and then seeing if it's available for pickup at a store nearby. 

2 replies
Question marked as Best reply

Sep 14, 2021 5:47 PM in response to Gayithree

You may also want to see:

Returns & Refunds - Shopping Help - Apple

You have 14 calendar days to return an item from the date you received it.

Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

Bring your item to an Apple Store

You can always return the item to any U.S. Apple Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time.

Exchange an item

If you purchased your item from Apple in the U.S., you can take it to any U.S. Apple Store for an exchange. Item exchanges are, of course, subject to in-store product availability. It's a good idea to check if a product is in stock by visiting apple.com and then seeing if it's available for pickup at a store nearby. 

My solo loop braided strap seems bigger, can I return it?

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