Hi I keep getting a problem with my iPhone 11 once/twice a week the screen freezes so I try and reset it but all this does is make the screen dull. It lasts for around 3 minutes then eventually turns off
can anyone help me with this please?
thanks
iPhone 11, 14
Hello, Tiff_1984.
Thank you for contributing to Apple Support Communities.
We were sorry to read about the issues you're experiencing with your iPhone 11, and we'd like to see if we can help you find a resolution to your unexpected shutdowns. If we understand correctly, when your iPhone becomes unresponsive you're not able to get it to force restart, and eventually the device shuts down.
In this case, we highly recommend following the guidance in this article:
Cheers.
iPhone 11 frozen screen
