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iphone 12 pro has much less reception than XS in same location. Dropped calls, failed calls, garbled voicemail, etc. Worst phone I have ever had! Have replaced SIM card, had diagnostics at Apple Sty. What else can I do?
iPhone 12 Pro
Hi Karen,
Welcome to the Apple Support Communities!
We are happy to help with the issue you are having with your iPhone reception. You should make sure you are running the latest version of software. Learn how to Update your iPhone, iPad, or iPod touch here.
Also take a look at If you can't make or receive calls on your iPhone.
Cheers!
Hi Karen,
Thanks for your follow up. Great to hear you have taken your device to the Apple Store and ran a diagnostic. What were the diagnostic results? As per the resource we recommended previously, If you can't make or receive calls on your iPhone, "If you still can't make or receive calls, restore your iPhone as new. If restoring doesn't fix the issue, contact Apple Support, then follow the steps to complete your request."
Hope that helps!
Hi Karen,
Thanks again for your follow up. If you continue to experience issues resulting from a weaker signal the best next step would be for you to Contact Apple Support and perhaps have a new diagnostic run.
Have a nice day!
I had a 45 minute appointment at Apple Store, running all diagnostics. My husband’s XS gets better reception in the same locations. (For instance 3 bars vs 1 bar for the 12 pro)
The dropped/failed calls were all due to carrier issues. My phone was reset. But the iPhone 12 Pro has weaker signal than the XS. Not just in our home, but driving various locations and comparing.
iPhone 12 Pro poor cell reception
