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Apple watch dead after overheating during charge

My two-year old watch overheated when charging overnight. After allowing it to cool down, the watch would not turn on and could not be reset.


I took the watch to the Apple Store and was told that since they could not diagnose the problem (the watch was dead) and that because I didn't have Apple Care, I would need to buy a new watch.


I can see being completely liable for a cracked screen or other abuse of the watch, but not for what appears to be a charging malfunction. Note that the watch was dangerously hot -- almost too hot to touch. This is especially worrisome given the presence of a Lithium Ion battery.


Any suggestions would be appreciated.


Steve_RG


Posted on Sep 14, 2021 11:43 AM

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Question marked as Top-ranking reply

Posted on Sep 15, 2021 6:51 AM

Hello again~ I myself understand your concern and your frustration. Having owned multiple Apple devices as well… find that the peace of mind offered by AppleCare and AppleCare + is the only way to go for me. However you may want to try link below and leave Apple some feedback. Hang in there.


Product Feedback - Apple


~Katana-San~

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3 replies
Question marked as Top-ranking reply

Sep 15, 2021 6:51 AM in response to Steve_RG

Hello again~ I myself understand your concern and your frustration. Having owned multiple Apple devices as well… find that the peace of mind offered by AppleCare and AppleCare + is the only way to go for me. However you may want to try link below and leave Apple some feedback. Hang in there.


Product Feedback - Apple


~Katana-San~

Sep 15, 2021 6:38 AM in response to Katana-San

That was the same response I got from the Apple Store. So far I have owned 8 iPhones, three Apple watches and an iMac without AppleCare. This is the first Apple product that has failed in a dramatic and potentially hazardous manner. I don't mind paying for repairs out of pocket. But when a product turns into a "brick" during normal use, I believe that calls for a more consumer friendly response.

Apple watch dead after overheating during charge

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