XS Max green then black screen/phone still works

Yesterday, my XS Max suddenly got a green line and a black line vertical

down my screen and it was still working fine but then that tuned to an entire screen of green and then shortly after started acting “glitchy” such as flashing and blinking, and then right after the entire screen turned black. The phone was still working and was one but I couldn’t see the screen so I restarted my phone and when it turned on the scream still remained black. The phone is charging fine, it rings and receives notifications because I can hear them when I call it or send a message and it is in our family sharing account and I can see it sends the location and also shows when it is charging and how much battery percentage there is. I am hoping it is just a problem with software or a similar issue and want to know who how to proceed to rule out everything I can on my own before I contact Apple for a screen repair that I really cannot afford. TIA for any help with this. Have a great evening.

iPhone XS Max, iOS 14

Posted on Sep 14, 2021 5:07 PM

Reply
1 reply

Sep 15, 2021 12:32 AM in response to DragonetteKadie

You will probably need either a screen repair or a whole phone replacement. Software doesn't do that.

The normal test procedure would be to backup then restore your device to factory, and setup the device without restoring a backup, to see if the issue is replicated. 

However you can't do any of that because the phone screen is off, in fact you cannot do much trouble showing with a dead screen. You can't even back up your data.

First try a Forced restart

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios

If no better you should arrange a service or repair

https://support.apple.com/iphone/repair/service

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


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XS Max green then black screen/phone still works

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