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Cannot reset security questions We do not have sufficient information to reset your security questions.


Dear Community,

I have security questions lockout because I don't remember answers. I have my password as I can log in to any page. But to manage Apple ID information I have to provide answers. I tried to reset those but on reset page I see message from topic.

What else can I do?

Greetings

iPhone 12 Pro Max, iOS 14

Posted on Sep 15, 2021 3:20 AM

Reply
Question marked as Best reply

Posted on Sep 15, 2021 8:15 AM

"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485


If you see the message "not sufficient information" here are two methods that are relatively similar for possibly recovering from "not sufficient information" by signing up for Two Factor Authentication at this stage. See these posts by Community Specialists:

click here --> https://discussions.apple.com/thread/252885215?answerId=255425124022#255425124022

and here --> https://discussions.apple.com/thread/253011979?answerId=255657543022#255657543022


Alternatively "Contact Apple for help with Apple ID account security", click here --> https://support.apple.com/HT204169


1 reply
Question marked as Best reply

Sep 15, 2021 8:15 AM in response to jithin14

"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485


If you see the message "not sufficient information" here are two methods that are relatively similar for possibly recovering from "not sufficient information" by signing up for Two Factor Authentication at this stage. See these posts by Community Specialists:

click here --> https://discussions.apple.com/thread/252885215?answerId=255425124022#255425124022

and here --> https://discussions.apple.com/thread/253011979?answerId=255657543022#255657543022


Alternatively "Contact Apple for help with Apple ID account security", click here --> https://support.apple.com/HT204169


Cannot reset security questions We do not have sufficient information to reset your security questions.

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