Norton Antivirus killed MacBook Air?

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Norton Antivirus killed MacBook Air?

I brought my 2015 MacBook Air (only bought in 2017 and used since then). I downloaded Norton in April 2021. I didn’t notice any problems with my computer until August 2021, when my computer would shut down every time it slept overnight. It started having problems turning back on and got progressively worse. Took the laptop to the Genius Bar 2x and one technician said Norton antivirus is known to cause RAM problems and for it to fail. Left the laptop there and diagnostics seem to point to the logic board failing. I’m trying to convince Norton that their software ruined my computer. Anyone have information on this? Thoughts?

MacBook Air 13″, macOS 11.5

Posted on Sep 16, 2021 9:44 AM

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Answer 1

Sep 16, 2021 10:17 AM in response to abbella

I think there is a misunderstanding of terminology. Yes third party apps can be put stress on RAM in that they may use a lot of RAM. But RAM is dynamic memory. It is designed to be used. Using RAM does not physically damage RAM. Using a third party app that is demanding on RAM and performance does not physically damage the logic board or any other hardware.

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Answer 2

abbella Author

Level 1

12 points

Sep 16, 2021 10:13 AM in response to BobTheFisherman

thanks. We did uninstall Norton and the problem getting the MacBook to turn on happened again. I wasn’t able to turn it on at all so I dropped it off at the GeniusBar to have the diagnostics done. It’s still there. I’m not why the technician said she thought this was the problem. She said she’s been working there for almost 10 years. Something like Norton Antivirus is so demanding on the RAM that it can cause RAM to fail. And then they run more diagnostics and say it’s most likely the logic board. I suppose it would be hard to prove.

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Answer 3

Sep 16, 2021 9:50 AM in response to abbella

Norton, like all unnecessary third party apps, may cause issues with the performance of a computer. But it did not cause hardware problems. Uninstall Norton.

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Norton Antivirus killed MacBook Air?

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