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Purchased iPhone from Apple Website

How do I connect a purchased iPhone from the Apple website to my service provider once I receive the phone?

iPhone 7, iOS 14

Posted on Sep 16, 2021 10:43 AM

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Posted on Sep 16, 2021 10:51 AM

Your service provider will give you a SIM card or if you have one in an existing phone remove it from there. Install it in your phone and you should be good to go.


If you do have a SIM from a current phone and it doesn't support 5G, you may have to get a new SIM from your carrier that does.

6 replies

Sep 19, 2021 5:29 PM in response to carson80

carson80 wrote:

Oh I see. So, once I receive the new phone I technically can't use it until I go to the store and they give me a SIM card?

Probably better to just order it from the service provider's website.

Thanks for the response.

An iPhone 11 and later supports eSIM, so your carrier can just activate the eSIM on their website or by calling them.

Purchased iPhone from Apple Website

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