Touch ID works perfectly on all but Apple Pay, how do I fix it?

I have set up Apple Pay, Touch ID works everywhere else and seems to try with Apple Pay; however, it never completes.

iMac 24″, macOS 11.6

Posted on Sep 16, 2021 8:13 PM

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5 replies

Sep 17, 2021 5:02 PM in response to Eric--F

Thanks,

First, let me clarify, Touch ID was/is working perfectly with every EXCEPT Apple Pay! The issue seemed to get all the security answered in Apple Way with the Touch ID sensor. It would start working then pause with the visualization of the fingerprint just moving around but never confirm/purchase.


After 2 hours on a call with Apple Car, and three "trial purchases that they and I were unable to cancel before they went to "preparing to ship", I believe we have it figure out. I will not know for sure till I make another purchase; however, I am done with "trials" that I will have to be billed for and return for credit -- Lot fo work those trials.


The issue seems to be one of the third-party apps I had running and riding in my menu bar, discovered by a process of elimination. I have stopped the app from starting and reached out to that developer ... want to see their response before I blast the app out over the internet.

Sep 18, 2021 10:12 AM in response to jdo_apple

No problem -- The developer got back to me and said they have heard this from other users and are working to duplicate it so they can correct it. Which to me is a quick and good response, so sharing the app name is NOT a SHOT at the app. it is KeyCue, an app I have had for years and helped me learn keyboard shortcuts. Now I really don't use that much but had it in the background... I am sure this developer will take care of the issue, we just have to give them time.


Still would recommend it especially for anyone new to MacOS.

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Touch ID works perfectly on all but Apple Pay, how do I fix it?

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