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I cannot update my phone

I’ve been trying to update my phone but I’m not able to update even after connecting with good wifi

iPhone 11, iOS 13

Posted on Sep 17, 2021 5:51 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 17, 2021 6:56 AM

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...


Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support


1 reply
Question marked as Top-ranking reply

Sep 17, 2021 6:56 AM in response to zhakuo

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...


Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support


I cannot update my phone

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