After iOS 14.8 update, I can't use Face ID

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Level 1

4 points

After iOS 14.8 update, I can't use Face ID

Once I updated new iOS 14.8, I couldn’t use Face ID suddenly. It’s very hard for me to push passwords every time. Could you support me?

[Re-Titled by Moderator]

Posted on Sep 18, 2021 5:37 PM

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Answer 1

Top-ranking reply

brbo

Level 8

35,903 points

Sep 18, 2021 11:15 PM in response to 慎16

Hi 慎16,

Welcome to the Apple Community.

Apple support have an article online that may help.

If Face ID isn't working on your iPhone or iPad Pro:

https://support.apple.com/en-us/HT208114

All the best :-)

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Answer 2

brbo

Level 8

35,903 points

Sep 19, 2021 8:41 PM in response to 慎16

Hi, Thank you for replying.

Sorry that didn't work for you.

You might want to test your camera:

Try:

If the camera or flash on your iPhone, iPad, or iPod touch isn't working:

https://support.apple.com/en-us/HT203040

Updating to the latest iOS you iPhone can use may help.

(It is always a good idea to make a back-up first.)

If you need more space for an update:

https://support.apple.com/en-us/HT203097

Learn how to update your iPhone to the latest version of iOS

https://support.apple.com/en-us/HT204204

If you want to try phoning Apple:

Apple phone numbers around the world

Contact Apple for support and service:

https://support.apple.com/en-us/HT201232

If your country is not listed:

Apple Assistance:

Choose your country or region:

https://support.apple.com/choose-country-region

All the best :)

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Answer 3

慎16 Author

Level 1

4 points

Sep 19, 2021 6:24 PM in response to brbo

Hello. Thank you for your information. I have done from 1 to 8 you advised to improve. However it wasn’t solved. Is it possible for any of parts such as sensor or camera not to properly work by any chance? Or some of people have been consulting this phenomenon by the updating? I’m hesitating to consult with apple store.

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After iOS 14.8 update, I can't use Face ID

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