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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I’m trying to download the new update while connected to the internet, but it keeps telling me I can’t because I’m no longer connected to the internet. I restarted my phone, tried everything. I am unable to update!
iPhone 11 Pro Max, iOS 14
Hello. It looks like you are running into problems because your internet connection is dropping during the iOS update verification process. This may be the result of an unstable internet or WiFi connection. If you haven't already, please select "Retry."
If the issue continues after clicking "Retry," please delete the update and download it again. You can do this by following the steps below.
If this issue continues after downloading the iOS update again, the fastest way to update your iPhone may be to connect it to your PC or Mac computer and update it this way.
If you are running macOS Catalina or later, click here for instructions.
If you are running macOS Mojave or older, or Windows, click here for instructions.
Hello. It looks like you are running into problems because your internet connection is dropping during the iOS update verification process. This may be the result of an unstable internet or WiFi connection. If you haven't already, please select "Retry."
If the issue continues after clicking "Retry," please delete the update and download it again. You can do this by following the steps below.
If this issue continues after downloading the iOS update again, the fastest way to update your iPhone may be to connect it to your PC or Mac computer and update it this way.
If you are running macOS Catalina or later, click here for instructions.
If you are running macOS Mojave or older, or Windows, click here for instructions.
AMIRSUBLABAN Said:
"New update issue ! Help: I’m trying to download the new update while connected to the internet, but it keeps telling me I can’t because I’m no longer connected to the internet. I restarted my phone, tried everything. I am unable to update!"
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Use Ethernet:
If you use a computer to update, consider using Ethernet, if WiFi is of no success. For a Mac (or PC) that does not have Ethernet, this would be the adapter to use: Belkin USB-C to Gigabit Ethernet Adapter - Apple
New update issue ! Help
