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User profile for user: Anastasia7eM
Anastasia7eM Author
User level: Level 1
4 points

Apple Wallet

I can not add any card or ticket to my Wallet App, and I’ve been struggling with this issue for a while… I completely deleted the data from my previous iPhone and it helped the Wallet to be depicted normally, with a “+” button for adding a new card. However, I can not erase data from this iPhone (iPhone 12 Pro Max), as it has all the information from my previous gadgets. Does anybody know the solution for this problem? I tried a lot, but nothing has helped!

iPhone 12 Pro Max, iOS 14

Posted on Sep 19, 2021 1:04 AM

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User profile for user: Sharon_419
Sharon_419
User level: Community Specialist

Posted on Sep 20, 2021 5:07 AM

Hello Anastasia7eM, Thanks for reaching out to us for support. It’s never fun when you’re unable to add cards to the Wallet app on your iPhone, and we are going to do everything we can to help you. When you have a free moment, please give the steps in the following link a try; if they are unsuccessful, please provide us with some specifics on what you see for more help.

  If you can't add cards to Wallet to use with Apple Pay

Thanks for using the Apple Support Communities. Cheers!

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User profile for user: Sharon_419
Sharon_419
User level: Community Specialist

Sep 20, 2021 5:07 AM in response to Anastasia7eM

Hello Anastasia7eM, Thanks for reaching out to us for support. It’s never fun when you’re unable to add cards to the Wallet app on your iPhone, and we are going to do everything we can to help you. When you have a free moment, please give the steps in the following link a try; if they are unsuccessful, please provide us with some specifics on what you see for more help.

  If you can't add cards to Wallet to use with Apple Pay

Thanks for using the Apple Support Communities. Cheers!

Reply
User profile for user: Anastasia7eM
Anastasia7eM Author
User level: Level 1
4 points

Sep 22, 2021 9:39 AM in response to Sharon_419

My Gosh, thank you so much, Sharon! I thought the problem might’ve been in the region, and it truly was so! Somehow it turned out, the region on my phone was set incorrectly, which caused the issue! I’ve changed it to the actual region now, and the magic “+” has appeared in my Wallet app, I can finally add my card now! Gosh. Thank you so so much again!

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Apple Wallet

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