Beats Pro do not connect or charge

Hello Alambert823,

Thanks for posting in Apple Support Communities!

It sounds like your Beats product is not working as expected when you try to connect or charge them. We'd like to help.

Just to clarify, are you using the Powerbeats Pro?

We understand that you've already tried resetting them but take a look at If you can't connect to your wireless Beats product for some additional steps you can try.

Have you tried connecting them to another device? Do the issues persist?

Have you tried updating the firmware? Take a look at Update the firmware of your Beats product.

Have a nice day!

Alambert823,

Here are instructions for how to Reset your Beats earphones. If you continue to experience issues with your Beats, we would suggest contacting Apple Support directly to explore options. Here's how to Get Support.

Take care.

Alambert823,

We appreciate the details you provided on the issue and prior troubleshooting. The resource was provided as a supplement just to ensure you were resetting them following the recommended steps (as reset steps vary by Beats product type). There is also more information at the bottom of that resource under "Other things you can try" which we thought you may find helpful.

Cheers!